Privacy Policy
Last Updated: January 15, 2025
At Trenqoratravel, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our Arabic language learning programs. We're committed to transparency — so if something here doesn't make sense, reach out and we'll clarify.
Information We Collect
We collect different types of information depending on how you engage with our services. Some information you give us directly when you sign up or contact us. Other information comes from how you use our website and educational materials.
Personal Information You Provide
- Name and contact details when you register for our programs or request information
- Educational background and learning goals you share during enrollment
- Payment information when you purchase our courses (processed securely through third-party providers)
- Communication preferences and language proficiency assessments
- Written work, assignments, and practice exercises you submit through our platform
Automatically Collected Information
When you visit our website, we automatically gather certain technical information. This helps us understand how people use our site and where we can make improvements.
- Browser type, device information, and operating system details
- IP address and general location data (city and state level, not precise geolocation)
- Pages visited, time spent on site, and navigation patterns
- Referral sources that brought you to our website
How We Use Your Information
We use the information we collect to provide you with quality Arabic language education and continually improve our teaching methods. Here's what that looks like in practice:
We don't sell your personal information to third parties. Period. We're an educational organization, not a data broker. The only time we share your information is when it's necessary to deliver our services or when required by law.
Data Sharing and Third Parties
Running an online language program means we work with certain service providers. These companies help us process payments, host our website, send emails, and analyze site traffic. They only get access to the information they need to do their job.
Service Providers We Work With
- Payment processors who handle credit card transactions securely
- Email service providers for program communications and updates
- Cloud hosting services where we store course materials and student data
- Analytics tools that help us understand website usage patterns
All these partners are bound by strict confidentiality agreements. They can't use your information for their own purposes or share it with anyone else.
Legal Requirements
Sometimes we're legally obligated to share information — like if we receive a valid court order or need to comply with education regulations. We'll only disclose what's legally required and will notify you when possible (unless prohibited by law).
Your Privacy Rights
You have significant control over your personal information. These rights are backed by USA consumer protection laws, and we take them seriously.
Access Your Data
Request a copy of all personal information we have about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
Ask us to update or correct any information that's outdated or wrong. Most information can be updated directly in your account.
Delete Your Information
Request deletion of your personal data, subject to certain limitations (like records we're legally required to keep).
Opt Out of Communications
Unsubscribe from marketing emails at any time. You'll still receive essential program-related communications.
Restrict Processing
Limit how we use your information in certain circumstances, though this might affect our ability to provide services.
Data Portability
Receive your data in a structured format that you can transfer to another service provider.
To exercise any of these rights, contact us at [email protected] or call +16032253721. We'll verify your identity and process your request promptly. There's no fee for making these requests unless they're excessive or repetitive.
How We Protect Your Data
Security isn't just a checkbox for us. We've implemented multiple layers of protection to keep your information safe from unauthorized access, alteration, or disclosure.
Technical Safeguards
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encrypted storage for sensitive information like payment details
- Regular security audits and vulnerability assessments
- Firewalls and intrusion detection systems to prevent unauthorized access
- Secure backup systems with redundant storage locations
Administrative Measures
Our staff receives regular training on data privacy and security best practices. Access to personal information is strictly limited to employees who need it to perform their job duties. We maintain detailed logs of who accesses what data and when.
Despite our best efforts, no system is 100% secure. If we ever experience a data breach that affects your personal information, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking to address it.
Data Retention
We don't keep your information longer than necessary. Retention periods depend on the type of data and why we collected it.
When we delete data, we make sure it's gone for good — overwriting it so it can't be recovered. For backups, data is deleted once backup retention periods expire.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. These small text files help us remember your preferences and understand how you use our site.
Types of Cookies We Use
- Essential cookies that make the website function properly (like keeping you logged in)
- Analytics cookies that show us which pages are popular and where people spend time
- Preference cookies that remember your language settings and other choices
You can control cookies through your browser settings. Blocking certain cookies might affect how our website works, though. Most browsers let you see what cookies are stored and delete them individually or all at once.
Children's Privacy
Our programs are designed for adults and students aged 13 and older. We don't knowingly collect information from children under 13. If we discover we've accidentally collected such information, we'll delete it immediately.
For students between 13 and 18, we require parental consent before enrollment. Parents can review their child's information, request changes, or ask for deletion by contacting us directly.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The date at the top of this policy shows when it was last revised. We encourage you to review it periodically so you stay informed about how we're protecting your information.
Questions or Concerns?
If something in this policy is unclear, or if you have questions about how we handle your information, we're here to help.
Email: [email protected]
Phone: +1 603-225-3721
Mail: Trenqoratravel, 3906 N Euclid Ave, Bay City, MI 48706, United States